RETURN AND EXCHANGE POLICY

At Babacloth, we strive to provide our customers with the exceptional shopping experience. We understand that there may be instances where you may need to return or exchange a product. To ensure a hassle-free process, we have outlined our Return & Exchange Policy below:

1. Eligibility for Return & Exchange:

  • Products must be returned within 5 days of the delivery date.
  • The product must be in its original packaging, unopened, and unused.
  • Products with broken seals or opened packaging cannot be returned or exchanged for hygiene reasons.

2. Return Process:

  • To initiate a return, please contact our customer service team at support@babacloth.pk within the 5-day period.
  • Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
  • Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Shipping for Returns:

  • Customers are responsible for the cost of return shipping. However, In the event that the product is defective, the return shipping cost will be covered by the vendor.
  • We recommend using a trackable shipping service to ensure the safe return of the product.

4. Inspection and Refund/Exchange:

  • Once we receive your return, our team will inspect the product to ensure it meets the eligibility criteria.
  • If the return is approved, we will process a refund to your original payment method or arrange for an exchange, as per your preference.

5. Refund Timeline:

  • Refunds will be processed within 7-10 business days of receiving the returned product.
  • The timeline for the refunded amount to reflect in your account may vary based on your payment method and financial institution.

6. Exchanges:

  • If you opt for an exchange, we will dispatch the new product once the returned item has been received and inspected.

7. Exceptions:

  • Products purchased during promotional events or sales may have specific return conditions. 

8. Contact Information:

  • For any questions or concerns regarding our Return & Exchange Policy, please contact our customer service team at support@babacloth.pk.

By making a purchase on Babacloth, you agree to adhere to the terms and conditions outlined in this Return & Exchange Policy. We appreciate your understanding and cooperation.

Thank you for choosing Babacloth!